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DL• Q Enterprises is an Information Technology Service Management (ITSM) and Business Service Management (BSM) professional consulting organization with a focused on the alignment of IT with the goals of the business. Our services can be customized to meet your organization's specific needs. Why? Because we believe no two organizations are alike. Our consultants are highly skilled and extremely motivated with a single objective - providing your organization with ITSM & ITIL solutions that enable them to meet the needs of the business. We offer ITSM/ITIL assessments, implementations, workshops, training & education, ITSM Staffing services, and ITSM Tool configuration and administration.
Our methodology “Accelerated Implementation & Maturity for ITSM”(AIM4ITSM) has been developed to meet the needs of the SMB market where the need to follow LEAN and AGILE concepts and principles can mean the difference between gaining market share or losing revenue. We not only look at the IT Processes and gauge them against ITIL best practices, we also provide assistance with CMMI, CobiT, and Six Sigma principles.
We are experienced in the development and delivery of Configuration Management Databases (CMDB) as well as IT Service Catalogs. Our service offering will provide your organization with the information and training needed to ensure success for your ITSM initiative. Our goal - provide you with ITSM solutions that deliver BSM value to your business.
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