We provide a full suite of services to meet your organizations IT Service Management needs. Our consultants can assist with everything from helping to define and document the future state vision to providing workshops on process improvement methods.
A typical ITSM engagement starts with at least two client consultations where our job is to ensure that a clear vision of what is needed is defined, documented, and agreed upon by senior management and the project sponsor.
Our ITSM Assessment service can provide your organization with a report and gap analysis of your current state in the following five areas:
- PEOPLE
- PROCESS
- TECHNOLOGY
- ORGANIZATION
- MANAGEMENT
We are experienced at providing quality driven implementation services with measurement based deliverables. Our staff have been involved in some of the world's largest ITSM Assessments and Implementations and are very proud of the vast amount of experience and knowledge they possess. Knowledge that guarantees your organization will not make many of the mistakes that they have learned should be avoided and why.
DL.Q conultants believe that training and education is a key factor to ensuring success. We offer certified and accredited ITIL training through a partner program in both English and Spanish.
Please browse our ITSM Educational Portal where we provide information on many ITSM topics in three ever expanding degrees of depth.
- ELEVATOR PTICH, SOUND BITES, and PODBITES - 30 seconds or less. Review these if you want to know what 'it' is. Many of the topics will soon be avaiilable as audio recordings.
- ONE PAGERS - A full page of information about a particular subject. Typically answers the Who, What, When, Where, Why, and How of a subject. Where possible, we have included benefit, risk, value, requirements.
- WIKIPAGES - Why re-invent the wheel. We contribute to Wiki and the information here has been pulled from Wikipedia (where noted). We have inlcuded links to the wiki pages for yhour convenience.
- WEBINARS - We proivde several free on-demand and from time to time live webinars that typically run 45 minutes and are jam packed with information about some hot ITSM topic.
- SPEAKING ENGAGEMENTS - Our team has put together several free speaing engagements that we can deliver on-site or off-site. Please contact a DL,Q representative to schedule.
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