DL•Q ITSM Tool Services
We developed this service to meet the market need for an unbiased and tool agnostic approach to assisting organizations of all sizes with the gathering of requirements, proof of concept, testing, configuration, implementation, and administration of an ITSM Tool that will meet the needs of the organization.
Not all ITSM Tools are created equal. Some provide more functionality than you may need while others may have extremely costly maintenance fees. We provide you with the expertise to help you make an educated decision about the right features and functions that will provide a higher value to cost ratio.
Our ITSM Tool Services consultants have worked with many of the most widely used tools in the industry today. We have expertise in both commercial off the shelf (COTS) tools as well as many Open Source (OS) no cost/low cost) enterprise level tools currently available. That is not to say that we do not continue to forge partnerships and relationships with some software vendors, we do, and we pass substantial savings on to our clients when we do.
What Can DL•Q ITSM Tool Services Do For You:
- Requirements Gathering (RG) – One of the most important steps in deciding on what ITSM tool is right for your organization is the requirements gathering phase. Our experienced consultants ensure that you have tacked this important step from every angle – users, financial, features, functions, ease of administration, ease of configuration, integration with existing tools sets, etc.
- Request for Proposal (RFP) – Sooner or later you will need to deal with ITSM Tool vendors. We stand ready to help you muddle through the maze. An important yet miss-handled step is the development of a solid RFP. We work side by side with your team to ensure that you put together an RFP that is meant to match the information obtained during the requirements gathering stage.
- Proof of Concept (POC) – When it is time to have the vendors provide hardware, software, and professional services to prove what is in the RFP we will be there to help you. We will work with both the tool vendors and your IT staff to ensure that the tool meets and or exceeds the stated requirements. During the POC we will help you to test the various features and functionality of the tools.
- Configuration & Administration (C&A) – Our consultants are available to work with the tool vendors to ensure that the tool is configured to function optimally within your environment. An often forgotten task that we feel is very important is the development of a set of standard processes and procedures that are required to maintain and administer your new ITSM Tool. We’ll work with both your staff and the tool vendor to develop the needed documents to ensure the on-going management and administration of the ITSM Tool.
COMING SOON! Many small to mid-sized organizations cannot afford the cost of an additional staff member with the expertise to manage, maintain, and administer an ITSM Tool. Therefore, DL•Q Enterprises is developing a new service designed to drive costs down while providing unparalleled value to or customers:
- ITSM Tool Hosting Services. This new service, when rolled out will provide our smaller clients with the same level of service that many large Fortune 500 companies employ at a fraction of the cost.
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