DL•Q Enterprises' News & Events

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News & Events

Speaking Engagements

Free Speaking Engagement:

"IT Organization Value Creation"

This free 45 minute webinar was developed to provide IT Directors, Managers, and Team Leaders with a wealth of information that can be immediately put to use to show the CIO and other Senior Business Leaders the value of IT to the business. Originally this webinar contained the top 10

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36 hour ITSM Certificate Course:

This course will provide participants with the basic concepts, tools, methodologies, functions & processes, roles and responsibilities, and in many areas actionable information in IT Service Management (ITSM). This course will cover the 5 service lifecycle phases that are generally recognized by industry experts. The IT processes are included as a foundation for understanding the requirements for the successful management of IT Services in today’s competitive environment.

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DL•Q ENTERPRISES complete course catalog is available here. Please review our calendar for complete details regarding course date and location near you.

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Understanding IT Service Management

Understanding ITIL

Value Creation for IT Organizations

ITSM Roles & Responisbilities

Understanding Change Management

Understanding Configuration Management

Developing an IT Service Catalog

Service Desk Administration

Developing Metrics that Matter

At present the need to evolve the relationship model between IT and the business is very important to ensuring competitiveness in today's economy. DL•Q ENTERPRISES "Business and IT Alignment" (bITa) Services have been developed to meet this specific need. Our "Accelerated Implementation & Maturity for ITSM" (AIM4ITSM?) was designed to quickly assist IT Organizations in the SMB market to demonstrate IT value to the business by delivering IT Services that have immediate BSM Value.

Dan Quiñones (DL•Q ENTERPRISES)

DLQ-ITSM News & Events:

DL• Q-ITSM is committed to providing our clietns with information packed webinars, on-site seminars & speaking engagements, workshops, as well as various training & educational services designed to meet your ITSM needs.

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DLQ-ITSM Events Calendar