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Free on-Site SEMINARS: We offer five different 2 hour speaking engagements delivered on-site or via Interactice Live Webinars!

  • IT Service Management (ITSM)
  • Six Sigma Management (SSM)
  • ITSM Frameworks Defined
  • IT Organization Value Creation
  • ITIL Awareness for Everyone

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Free WEBINARS & Radio Shows:If you do not have time for a 2 hour detailed seminar... We offer a series of non-interactive 15-20 minute webinars and radio shows that cover a veriety of ITSM Topics!

  • What is IT Service Managemen?
  • What is Six Sigma?
  • What is ITIL?
  • What is BSM?

more »


DLQ ENTERPRISES is proud to be the Platinum Sponsor for the 2nd National Symposium on Six Sigma Methodologies in Pereira, COLOMBIA.

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DLQ ENTERPRISES is very proud to be a member of the Sociedad Colombiana de Six Sigma. We thank Eri Jorge, Head of South American Operations, and our partner organization, Synergy Technical Solutions for their support in realizing the immense value in our service offering and solutions for ITSM.

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DLQ EXPERIENCE - Our consultants have over 100 years of combined experience in various vertical industries including

  • Travel
  • Healthcare
  • Banking & Finance
  • Insurance
  • Communications

more »

 

 

IT Process Design/Development (ITSM)
Assessments  
Implementations  
Project Management  
Tool Configuration & Automation  
Training & Education (ITSM)  
   

Process Quality/Improvement (Six Sigma)

Assessments  
Implementations  
Project Management  
Analysis of IT Process Maturity  
Training & Education (SS)  

 

Business Service Management (BSM)

Assessments  
BSM Vision & Strategy Development  
Business Process Documentation  
Business Process Development  
 BSM Tool Automation  
  Training & Education (BSM)  

 

Business IT Alignment Services (bITa)

bITa Assessments  
bITA Developmental Workshops  
bITA Organizational Transformation  

 

 

  Toll Free  
  +1.877.DLQ-ITSM  
  (357-4876)  

Learn about IT Service Management

ITSM 101 - Please browse this section for information about IT Service Management, the value, benefits, cost, and requirements, and much more.

The graphic below provides a high level overview of where ITSM fits into any organization. Please click the graphic below to visit our new DLQ-ITSM Educalational Services Portal

Learn more about IT Service Management

Learn about:

Business Service Management (BSM)

IT Service Management (ITSM)

Information Technology Infrastructure Library (ITIL)

Six Sigma | CobiT | CMMI | ISO 20000

Our unique approach to providing information ensures that your questions are answered by first providing you the concise answer in sound bites of no more than 30 seconds.

We then dive deeper into each topic by providing what we call "podbites" - audio files of no more than 5 minutes.

Then head to our virtual classroon for an in depth look at any of the topics that you can explore.

Need or want more? Please e-mail, call, or catch us during our support hours.

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